RAID Hard Drive Recovery

I have a customer who has a machine based on a Asrock h87m-itx

They had a 60gb ssd with caching and a 1.5tb data drive. set up in raid with the ssd caching to provide faster speeds.

The system no longer boots and they have purchased a new machine however it turns out their online backup strategy has failed in respect of some of their data.

The ssd seems fine but the hdd sound like the actuator is clicking.

What is the potential cost and success rate/turnaround time of retrieving this data.

To the uninitiated reading this, the Asrock h87m-itx is a motherboard that supports 4th generation quad core Intel chips. They are also very big on cloud computing and storage and have put some of these features into the h87m-itx design.

That being said the customer has contacted us with problems on his hard disks, not problems with his motherboard. They are running a type of RAID but doesn’t specify which type. The most likely RAID type will be RAID 0, 1 or 5 and there’s a useful introduction to RAID problems and data recovery at, which also describes NAS hard drive failures too.

There is likely to be nothing wrong with the customer’s SSD drive. Instead my suspicions point towards the HDD, which is clicking.

Hard drives shouldn’t click. Instead they should operate quietly and efficiently. A hard drive that ticks is a hard drive that has a mechanical fault – see the site for all aspects of hard drive problem. It documents many different types of hard drive problem, in some instances even providing suggestions on how to retrieve the data when an error occurs.

Personally I admit that I am not sufficiently qualified in the skills of data recovery to advise you on how best to rescue the data from a clicking hard drive. Instead I suggest you find a competent data recovery company. Data recovery is a skill whose practitioners vary widely. There are some truly dreadful data recovery companies – just Google some reviews, and some very good companies. The good companies are the ones you should use. Never take your chances with a poor quality data recovery company, even if they are cheap. There is a reason why they are cheap, and this is because their service is poor. Use and poor quality data recovery company and there’s a good chance that you will never see your data again. Instead use the well established more expensive providers as you can trust them and have a much better chance of getting your data back. Good data recovery companies are hard drive find, but personally I use the companies recommended on the pages of the Clive Naylor blog at Clive is a data recovery professional who has spent years in the profession.

I worked with Clive Naylor several years ago when we first met as hard drive recovery professionals for Dell / HP. Clive’s direction took him into data recovery whilst mine took me into RAID recovery, a more specialist arm of data recovery. We still occasionally bump into each other on jobs and I recommend his services.